We’re all ears!

Property Destinations invites you to contact us with your general feedback or compliments on our service and website.  Please email hello@propertydestinations.com.au

Complaints

Property Destinations (“we”), value feedback on the level of service we provide. We will consider every complaint made by a Client, and either accept the complaint, whether wholly or partly, or reject the complaint.

Complaints are requested to be made in writing via email – please email Property Destinations at hello@propertydestinations.com.au

Acknowledgement of receipt of complaint will be made within Forty-eight (48) hours. We will respond to the Client, in writing via email, within seven (7) days, or at a later date, if agreed to by the Client.

If Property Destinations accepts the complaint, we will arrange restitution (if applicable) within seven (7) days of our written response, or at a later date, if agreed to by the Client.

In the event that the complaint is not accepted by Property Destinations either in part, or wholly, then we will provide the Client with a separate document as per the Property Agents and Motor Dealer Act 2000 Real Estate Agency Practice Code of Conduct. This document provides full explanation of your rights and remedies as a consumer under the Act.

For a copy of the Code of Conduct, visit www.legislation.qld.gov.au